CARE

Loki Patera pieces are made of natural materials that respond to their environment by accumulating surface patinas. We view this as a beautiful relationship with time – an alchemy of metal and atmosphere – however regular cleaning will help maintain it in its original condition if you prefer. 

[SILVER]  –  .925 sterling silver will naturally oxidize over time. Regular cleaning with a silver polishing cloth will help maintain the shine of your piece. If a specific patina has been applied (such as blackening or reduction gilding) do not try and clean it yourself – get in touch with us. 

[SILK CORD]  – We recommend keeping your silk cord dry as much as possible. If the cord becomes wet, air-dry in the shade. If the cord becomes dirty you can hand wash it in warm water with a gentle or natural soap. Never use bleaches or harsh cleaners as this will destroy the silk. 

HEIRLOOM

 

LOKI PATERA is heirloom, meaning that our pieces are designed to be timeless and made to be passed on. With the appropriate care and cleaning, they should not need repair. However, as some components are delicate, damage can happen. If your piece breaks under normal wearing conditions within the first year we will fix or replace it free of charge. 

 

In the event that your piece is damaged, or is outside of warranty we offer a repair service, to ensure the longevity of your jewelry. Please contact lab@lokipatera.com

SHIPPING

FREE SHIPPING ON ORDERS WITHIN AUSTRALIA.

International shipping fees apply.

Orders will be shipped within 1- 3 business days, unless it is a made-to-order piece or a custom size. 

RETURN POLICY

Returns are accepted if the product arrives damaged or faulty, and a claim is made within 7 days of receiving the item, and the item is returned in its original packaging with all components. Please email lab@lokipatera.com to find out more or organise a return.